Ticketing Workflow
You will not be able to filter the tickets using the Customer fields. However, if you want to view the Contact details in the Ticket details page you can ma...
Fri, 25 Jun, 2021 at 6:32 PM
No, resolving the tracker ticket would not resolve the linked tickets by default. You have to manually resolve this as you might need to update your customer...
Mon, 10 Dec, 2018 at 1:24 PM
Freshdesk, by default, classifies tickets with 4 specific flags. These flags help agents quickly take notice of the ticket in question and perform necessary...
Tue, 12 Mar, 2019 at 5:33 PM
In Freshdesk, we provide few options to protect your helpdesk from any possible spam tickets coming from sources like Portal and Email. For spam tickets...
Mon, 28 Aug, 2023 at 8:47 PM
We have been reported of multiple cases where the Russian Spammers usually create spam tickets by sending an email to the generic forwarding address. And th...
Thu, 30 May, 2024 at 4:47 PM
When the agent sends a reply and resolves or closes the ticket using the 'Send and set as resolved' or 'Send and set as closed' options, the...
Wed, 22 Jan, 2020 at 11:51 AM
Clicked on ‘Send’ even before the email was ready to go out to the customer? If you’re on the Blossom or above plan, you can use the ‘Undo Send’ button with...
Wed, 15 Feb, 2023 at 4:32 PM