Ticketing Workflow
Requester Widget is a part of the ticket details page. This section would contain Requester Information such as Requester Name, Email Address, Company Name ...
Tue, 25 Jul, 2017 at 9:13 PM
There is no limit on the number of tickets that can be present inside your Freshdesk Account, under any plan.
Mon, 17 Dec, 2018 at 3:16 PM
You can add or remove the fields being displayed as part of the requester widget, from under Admin > Support Operations > Customer Fields >Customiz...
Fri, 25 Jun, 2021 at 5:48 PM
Except the Email, all the requester details can directly be edited from the widget. To edit the contact field values from within the Requester Widget, click...
Tue, 25 Jul, 2017 at 9:18 PM
Inside the Ticket details page, click on the More button -> choose Edit to find the option to edit the requester's email address. The Edit optio...
Mon, 3 Jun, 2019 at 11:45 AM
No, there is no option to change a public note that is already added into a private note. However, you would be able to delete the public note and add a pri...
Mon, 17 Dec, 2018 at 3:17 PM
The upper limit to number of fields that could be added to the requester widget is 15. So, it would not be currently possible to add more than 15 fields to ...
Tue, 25 Jul, 2017 at 10:20 PM
In Freshdesk, you could view the most recent tickets raised by a requester, from within any of the the requester's tickets. To view this list, please cli...
Tue, 25 Jul, 2017 at 9:15 PM
Once you start working with the product and develop a workflow where you are assigned tickets on a regular basis, you require an organized queue of the ones...
Mon, 24 Jul, 2023 at 5:18 PM
A ticket will remain in the trash folder inside Freshdesk for 30 days and post which it will be permanently deleted automatically from the database. Once a ...
Wed, 21 Nov, 2018 at 12:40 PM