Freshworks Partner

You can insert footers into all the ticket replies going out of your helpdesk, by adding them in the Agent Reply Template. This template is automatically in...

When you are working on tickets, we extend an option to close the ticket without an email notification sent out for this. This can be achieved by click...

Yes, you could either set up a new rule under Admin > Workflows > Automations > Ticket Creation to add a CC whenever a new ticket is created, or yo...

You have a workflow set up where tickets are assigned to a particular agent depending upon the job description, the group this concerned agent belongs to an...

When an agent is looking into the same ticket, you could be notified regarding this within the ticket. This would help in preventing multiple agents working...

If there are multiple agents replying to a ticket, you could be notified regarding that within the ticket as well. There would be a "Pen" icon on ...

After clicking on a ticket, please click on the Activities option to the top-right of the ticket details page. This would display the list of activities per...

The view for both the Admin and Agents would be different. When Activities is toggled 'ON', Admins would be able to view the automation along with...

Although the text that is added as a private note when two or more tickets are merged cannot be modified automatically, it still can be modified by the a...

When you are replying to a customer from inside a ticket, you can remove the quoted text manually and the customer will not receive the whole thread. Also, ...