Ticketing Workflow
In the ticket details page, above the subject of the ticket, there is an option to manually edit the 'Due Date' of the ticket as shown below : ...
Fri, 25 Jun, 2021 at 6:20 PM
Each customer query - be it an email, or a phone call that comes into your account is a ticket. The agent would then be able to click on the ticket to respo...
Fri, 26 May, 2023 at 4:17 PM
Flags are default labels in Freshdesk. They appear in the ticket list view and inside the ticket details page when certain activities occur: New: This f...
Thu, 24 Aug, 2023 at 9:13 PM
An Outbound email in Freshdesk is to be used for pro-active external communication directed at the customer. Only when the customer replies, the ticket crea...
Fri, 22 Sep, 2017 at 2:15 PM
In Freshdesk, the auto-refresh notification gives you non-invasive live updates on the ticket. This notification would show up when there is a property upda...
Wed, 20 Nov, 2019 at 6:31 PM
Freshdesk will allow tickets to be created even when the attachments are exceeding the limit - from the email service, we now allow tickets which have attac...
Tue, 10 Apr, 2018 at 6:46 PM
While replying, you can use the drop-down arrow mark to choose the 'From' email address as shown in the image below: If you want to have a ...
Mon, 15 Feb, 2021 at 3:03 PM
No, there isn't an option to send out bulk emails to customers from inside Freshdesk. However, an integration with MailChimp can help you perform this a...
Tue, 24 Apr, 2018 at 12:12 PM
You can add up to a maximum of 10 child tickets to a parent ticket.
Mon, 10 Sep, 2018 at 10:37 AM
In order to delete an archived ticket, please go to the corresponding ticket page (either by performing a Search or hitting the ticket ID directly in the UR...
Thu, 17 May, 2018 at 6:04 PM