Freshworks Partner

Please follow the steps below so that we could identify the reason for the same. Try accessing the account in the 'Incognito' window of your brows...

You can access the 'Spam' folder by clicking on the hamburger menu in the Ticket list page.  You'll be able to see all the default and ...

Given below are the ways in which a ticket gets spammed : 1) An agent can mark the ticket as spam manually.  2) An automation rule would have acted upon t...

We do not have an option to bulk email all your customers at once. You can make use of Mailchimp to send out these emails.  However, if you are wanting ...

There are multiple ways you can export the tickets with its content. You can print the ticket and save it as a PDF on your system. (OR) The Account Admin...

When the ticket has an association such as Parent/Child, you will not be able to add another association to it such as linking the ticket to a tracker or me...

The primary step that needs to be taken in such a case would be to assign the ticket to the agent working on the ticket or he/she can pick it up from the li...

Once the ticket is archived you will not be able to make any changes to the ticket. The archiving with take place only on tickets that has been in the Closed...

It would not be possible to unlink a child ticket or link it with another parent. Child tickets are created with the association to the parent ticket and th...

The draft feature is for each agent; the draft saved by one of the agents cannot be viewed by another.  Note: The drafts on the ticket reply editor will...