Freshworks Partner

Inside the ticket details page, click on the three-dotted icon->select the 'Edit ticket details' option to edit the subject of the ticket as show...

The ideal way to export tickets is to set the time range under the 'Filter Tickets By' section in the 'Export Tickets' section. First, choos...

Please check if the ticket has a private note/ Forward (Check for a lock symbol next to the note) or if it has a public note/ reply. If the reply is private...

Using Search bar, search for the Requester email address and navigate to Contacts tab and click Show tickets from <contact_name>. You can use bul...

To remove the CC from a ticket you need click on the Reply option > select the addresses in the cc bar and click on the 'x' mark next to it and s...

When you remove an item or option from the Dropdown field, this would automatically remove the value from the tickets and reports as well. The same happens ...

You can make use of the Auto Start Timer App to calculate the time spent on tickets based on the statuses you set. To know more about this check out the link.

No, you will not be able to change the status or reopen an Archived ticket.

Make use of the merge feature in Freshdesk to merge the conversations from a secondary ticket to the primary ticket. If once split, you can merge the reply ...

If a ticket is assigned to you, then when you access that ticket you will be taken to the latest response automatically. However, this would not be the case ...