Freshworks Partner

Agents can export tickets, contacts, companies, or granular account data easily, and quickly download it anytime, from a centralized window.To export the...

Freshdesk offers the following features to respond to multiple tickets with a common reply. Bulk Update option from Ticket list views Canned Responses...

When you are familiar with the tickets tab, sometimes there will be requirements to alter the arrangement of fields on "The Tickets list view" pag...

As a customer, it is understandable that they sometimes want to do a quick peruse through the ticket and not log in to the portal. In this scenario, the be...

When customers raise tickets, you would like to extend the ability for them to choose the priority and type of tickets so that you could plan the assignmen...

Customers can view the history of tickets if they have access to your customer portal.  They could log into your portal using the email address used t...

You can associate upto 300 tickets to a single tracker.

Kindly note that only logged in users would be able to download attachments, even while using the Public Ticket URL. This would be the default behavior of...

Third party tools such as Salesforce.com or Zoho CRM can be integrated into Freshdesk, using which contact information from those CRM tools could be brought...

There is a feature called smart notifications for agents within the portal itself which would give real-time audible notifications about new tickets and u...