Freshworks Partner

As of now, we do not have the ability to schedule recurring tickets. However, as a workaround, you could make use of any third party event scheduler lik...

Ticket numbers appear in the subject of email notifications because of the inclusion of ticket ID.  In order to remove this, please navigate to Admin ...

Merging is an irreversible process. Once two tickets are merged it cannot be split.

The time tracker would automatically stop under the following instances: When the status of the ticket is moved to Resolved/Closed. When the agent st...

The timers are based on the Helpdesk time zone that can be configured according to your location. Please navigate to Admin -> Account -> Helpdesk Sett...

The Single line text fields, Multi line text fields, Number fields and check boxes will not be available in the filters of the ticket list view page. 

If your customers respond with a new or unrelated query on an existing ticket, you can deal with it separately using the Split Ticket option. You can split ...

You can make sure that the entire ticket thread is visible to the person you forward it to by, enabling the 'Public ticket URL' option and  in...

Please navigate to the "Tickets" tab and open the ticket you would like to work on. Kindly click on the "Reply" button within the "...

When you are hosted on an online e-commerce store and would like the customer queries from those stores to create tickets within your Freshdesk account, you...