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Solution home
Introduction to Ticketing
Setting up support channels
6
Multi-channel support
Getting feedback from your website (with the feedback widget)
Using sender's name as ticket requester in forwarded emails
How do I show the Freshdesk help widget on WordPress?
Connect your chat and CRM accounts with Freshdesk with just a click
View all 6
Setting up multiple customer forms
5
Introduction to multiple ticket forms
Setting up multiple ticket forms
Editing, cloning and deleting a ticket form
Run automation on tickets created through a specific form
Linking one or more ticket forms to your Portal and Help widget
Bringing in your support team
3
Understanding Full-time vs Occasional Agents
Organizing Agents into Groups
Deactivating agents
Bringing in your Customer Base
11
The Customers tab and what it can do
Creating companies and contacts
Customer 360 - Get complete context on your customer
Importing and Exporting customer data
Timezone and Language - Import format
View all 11
Understanding Ticket Form and Fields
9
Understanding the default fields in your ticket form
Creating custom fields in your ticket form
Using dependent fields in your ticket form
Understanding ticket statuses
Creating dynamic sections
View all 9
How search works
2
Using the search tab
Filtered Search For Tickets
Admin Guide
3
The Getting Started Guide for Admins
System and Browser requirements for Freshdesk
Working with the all-new admin console