Ticketing Workflow
You can add up to a maximum of 10 child tickets to a parent ticket.
Mon, 10 Sep, 2018 at 10:37 AM
In order to delete an archived ticket, please go to the corresponding ticket page (either by performing a Search or hitting the ticket ID directly in the UR...
Thu, 17 May, 2018 at 6:04 PM
Inside the ticket details page, click on the three-dotted icon->select the 'Edit ticket details' option to edit the subject of the ticket as show...
Tue, 23 Mar, 2021 at 5:12 PM
When fetching the tickets export, you will apply the filters with a required date range. After clicking on Export option, the 'Export tickets' page ...
Mon, 17 Dec, 2018 at 3:03 PM
Please check if the ticket has a private note/ Forward (Check for a lock symbol next to the note) or if it has a public note/ reply. If the reply is private...
Wed, 21 Nov, 2018 at 4:09 PM
Using Search bar, search for the Requester email address and navigate to Contacts tab and click Show tickets from <contact_name>. You can use bul...
Fri, 21 Jul, 2023 at 2:04 PM
To remove the CC from a ticket you need click on the Reply option > select the addresses in the cc bar and click on the 'x' mark next to it and s...
Fri, 21 Jul, 2023 at 2:04 PM
When you remove an item or option from the Dropdown field, this would automatically remove the value from the tickets and reports as well. The same happens ...
Fri, 25 Jun, 2021 at 6:27 PM
You can make use of the Auto Start Timer App to calculate the time spent on tickets based on the statuses you set. To know more about this check out the link.
Fri, 5 Jul, 2019 at 10:41 AM
No, you will not be able to change the status or reopen an Archived ticket.
Thu, 22 Nov, 2018 at 1:50 PM