Freshworks Partner

You can make use of the Auto Start Timer App to calculate the time spent on tickets based on the statuses you set. To know more about this check out the link.

No, you will not be able to change the status or reopen an Archived ticket.

Make use of the merge feature in Freshdesk to merge the conversations from a secondary ticket to the primary ticket. If once split, you can merge the reply ...

If a ticket is assigned to you, then when you access that ticket you will be taken to the latest response automatically. However, this would not be the case ...

Please follow the steps below so that we could identify the reason for the same. Try accessing the account in the 'Incognito' window of your brows...

You can access the 'Spam' folder by clicking on the hamburger menu in the Ticket list page.  You'll be able to see all the default and ...

Given below are the ways in which a ticket gets spammed : 1) An agent can mark the ticket as spam manually.  2) An automation rule would have acted upon t...

We do not have an option to bulk email all your customers at once. You can make use of Mailchimp to send out these emails.  However, if you are wanting ...

You can print the ticket and save the ticket as a PDF in your system or the Account Admin will also be able to export all the data inside of a your account ...

When the ticket has an association such as Parent/Child, you will not be able to add another association to it such as linking the ticket to a tracker or me...