Freshworks Partner

While replying, you can use the drop-down arrow mark to choose the 'From' email address as shown in the image below: If you want to have a ...

No, there isn't an option to send out bulk emails to customers from inside Freshdesk. However, an integration with MailChimp can help you perform this a...

You can add up to a maximum of 10 child tickets to a parent ticket.

In order to delete an archived ticket, please go to the corresponding ticket page (either by performing a Search or hitting the ticket ID directly in the UR...

Inside the ticket details page, click on the three-dotted icon->select the 'Edit ticket details' option to edit the subject of the ticket as show...

When fetching the tickets export, you will apply the filters with a required date range. After clicking on Export option, the 'Export tickets' page ...

Please check if the ticket has a private note/ Forward (Check for a lock symbol next to the note) or if it has a public note/ reply. If the reply is private...

Using Search bar, search for the Requester email address and navigate to Contacts tab and click Show tickets from <contact_name>. You can use bul...

To remove the CC from a ticket you need click on the Reply option > select the addresses in the cc bar and click on the 'x' mark next to it and s...

When you remove an item or option from the Dropdown field, this would automatically remove the value from the tickets and reports as well. The same happens ...