Ticketing Workflow
Please navigate to the "Tickets" tab and open the ticket you would like to work on. Kindly click on the "Reply" button within the "...
Tue, 22 Aug, 2023 at 8:13 PM
When you are hosted on an online e-commerce store and would like the customer queries from those stores to create tickets within your Freshdesk account, you...
Wed, 4 Jul, 2018 at 12:48 PM
In the ticket details page, above the subject of the ticket, there is an option to manually edit the 'Due Date' of the ticket as shown below : ...
Fri, 25 Jun, 2021 at 6:20 PM
Each customer query - be it an email, or a phone call that comes into your account is a ticket. The agent would then be able to click on the ticket to respo...
Fri, 26 May, 2023 at 4:17 PM
Flags are default labels in Freshdesk. They appear in the ticket list view and inside the ticket details page when certain activities occur: New: This f...
Thu, 24 Aug, 2023 at 9:13 PM
An Outbound email in Freshdesk is to be used for pro-active external communication directed at the customer. Only when the customer replies, the ticket crea...
Fri, 22 Sep, 2017 at 2:15 PM
In Freshdesk, the auto-refresh notification gives you non-invasive live updates on the ticket. This notification would show up when there is a property upda...
Wed, 20 Nov, 2019 at 6:31 PM
Freshdesk will allow tickets to be created even when the attachments are exceeding the limit - from the email service, we now allow tickets which have attac...
Tue, 10 Apr, 2018 at 6:46 PM
While replying, you can use the drop-down arrow mark to choose the 'From' email address as shown in the image below: If you want to have a ...
Mon, 15 Feb, 2021 at 3:03 PM
No, there isn't an option to send out bulk emails to customers from inside Freshdesk. However, an integration with MailChimp can help you perform this a...
Tue, 24 Apr, 2018 at 12:12 PM